Frequently Asked Questions

Q9 Can I cancel my ferry booking and will I get a refund?

Yes, you can cancel your booking at any time and any refund due will be made in accordance with our Terms and Conditions and the Terms and Conditions of the relevant ferry company.

Some ferry companies do not issue a refund but will convert the booking to an 'Open Ticket' which must be used within a specific time period.

Generally no refund will be due if the cancellation is close to the scheduled departure time.

If you do not arrive at the port in time to catch the ferry, for whatever reason, the ticket will be void and no refund will be made.

Most ferry companies reserve the right to re-sell the booked ferry space after the check-in time has passed, so be sure to check-in at the time specified on the e-ticket/ e-voucher or physical ticket.

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